# Nomi

> Nomi is the AI host for restaurants. She answers guests on email, Messenger, Instagram and the phone, books tables straight into the venue's reservation system, remembers returning guests, and asks the owner only when a decision needs a person. Nomi is part of Backoffice, the Lithuanian restaurant operations platform, by UAB Backoffice Solutions.

Category: AI reservation and guest-communication agent for hospitality. Not a chatbot, not a booking widget.

Positioning: Your AI host for calls, emails and reservations. Around the clock.

Status (11 October 2026): in testing with pilot venues in Lithuania. Early access by request at nomiagent.com.

## What Nomi does

- Answers on every channel in the guest's language (Lithuanian, English, Polish, German): Gmail, Microsoft 365, any IMAP mailbox, Facebook Messenger, Instagram DMs, and a voice agent on the venue's phone number (pilot). Replies within about a minute.
- Books, changes and cancels in the reservation system: checks live availability in the venue's booking system (Tableo, TableIn and more), creates the booking with the guest's phone number, confirms to the guest. Applies the venue's rules: kitchen close time, last booking time, deposit policy, largest group she may book alone, booking horizon.
- Remembers guests across channels: one guest record per venue, recognises returning guests, proposes merging duplicate records for the owner to confirm. Never stores health, diet or allergy data.
- Learns from the venue in plain sentences: reads the website, Google Business Profile, past emails and documents at setup; one typed line ("kitchen closes at 21:00 from November") applies from the next conversation.
- Does only what the venue allows: every action on every channel has its own switch; topics like allergies, complaints, private events and discounts always go to a person; limits for group size and booking horizon.
- Shows everything: every conversation lists her actions, the tool calls behind them, why something waited, and its cost.

## Who it is for

- Owner-operators of 1 to 3 restaurants who answer guests personally at night and between services.
- Floor or reservations managers juggling inbox, Messenger, Instagram and phone during service.
- Small restaurant groups (3 to 10 venues) with inconsistent replies and lost group bookings across locations.

## Integrations

Gmail, Microsoft 365 / Outlook, IMAP, Facebook Messenger, Instagram, Tableo (reservations, full), TableIn (in part), Google Business Profile, Google Drive, Google Sheets, Dropbox. Phone answering is in pilot. More booking systems are on the roadmap.

## Trust

- Never invents prices, dishes or availability: prices come only from the venue's own list, availability only from the venue's booking system.
- Asks for a phone number before booking, unless the venue allows bookings without one. Never cancels by email or chat on her own.
- Never acts on a topic the venue marked as always-ask. Never keeps working in a thread a person has taken over.
- Never runs an automatic action before the venue has given dated consent.
- Guest data lives per venue, can be erased in one action. GDPR applies.

## Pages

- [Home](https://nomiagent.com/): what Nomi does, a clickable demo of the inbox, how setup works, what she never does, FAQ, and the early access request.
- [Phone](https://nomiagent.com/phone): AI phone answering on the venue's own number (in pilot): answers in the guest's language, checks live availability, books during the call, cancels only from the booking's own number, hands groups, allergies and complaints to a person.
- [Email](https://nomiagent.com/email): Gmail, Microsoft 365 or any IMAP mailbox, several per venue; replies as the venue in about a minute in a chosen tone, books straight into the booking system, drafts group enquiries for approval, leaves newsletters and spam untouched.
- [Instagram and Messenger](https://nomiagent.com/messages): Instagram DMs and Facebook Messenger answered in the guest's language within about a minute, bookings confirmed in the thread, returning guests recognised across channels, every reply shows what it was based on.
- [Pricing](https://nomiagent.com/pricing): three monthly plans, paid for usage across all locations (Starter €49, Standard €149, Pro €299, without VAT), credits at €0.10, an estimator, refunds and FAQ.
- [Full description](https://nomiagent.com/llms-full.txt): capabilities, setup, controls, FAQ.

## Contact

UAB Backoffice Solutions, Vilnius, Lithuania. Early access: denis@backoffice.lt. Parent product: https://backoffice.lt